How long will it take for my custom piece to be finished?
Custom works take time. Depending on the complexity of the logo or request, it can take up two weeks to create. Since we are a direct business, we are able to produce most orders within a week of receiving them. Each item listed on the site is 'made to order' unless it is customized. Remember, while most companies charge a design fee, we don't. This does not take away from the quality at all, we just hate additional fees like everyone else!
What if I don't have a JPEG,PNG and TIFF file?
JPEG,PNG and TIFF files are the easiest for us to work with. We can try to use other files if necessary, but your order will be delayed.
What kind of images can I use?
The best images are graphic design images as well as clean black and white logos (see below examples). Real life photographs (as opposed to graphic images) do not translate onto wood and cannot be used. Don't know if your image qualifies? Send us an e-mail and we will review with you.
Can I select my font?
Yes! You can absolutely select your own font. Let us know the name of the font and we will replicate it onto the razor.
How many letters (characters) can I fit onto the razor?
Again, depending on the font, you can fit up to 20 characters. If you are not sure, leave it to us--- this is what we do best!
Why does the color look different?
Since we use real wood to create your custom pieces, it will have variations in the grain and color. This is natural and what we love about working with this material the best, each piece is truly original!
How do I upload and image?
Fill in the 'engraving' section and/or upload your image on the product you are selecting. If you are having trouble uploading your images you can always send them over to firstname.lastname@example.org
Do you ship internationally?
Yes. A flat fee of $25 for all international orders.
What type of razor does it take?
The straight razor will take any double edge razor. We recommend Personna blades.
Is it safe to use around water?
Yes. All of the wood has been stained and sealed. They are completely safe to use around water.
Can I customize something different on the brush and razor or do they have to be the same?
Yes. You can customize both the razor and brush combo differently. For example, the razor can have your name and the brush can have your logo.
Can I customize the shank?
No. The shank cannot be customized.
Still have questions?
We will get you an answer within 24 hours.